Frequently Asked Questions

Everything you need to know about shopping with Luxury Helsinki.

Are all items on Luxury Helsinki authentic?

Absolutely. Authenticity is the cornerstone of our brand. Every piece in our collection undergoes a rigorous multi-point inspection by our team of expert luxury authenticators before being listed.

What are your shipping rates and delivery times?

We offer complimentary express shipping on all orders over €500. For domestic orders within Finland, delivery typically takes 1-2 business days. International shipping ranges from 3-7 business days depending on your location.

What is your return policy for high-end fashion?

We offer a 14-day return window for all items, provided the security tag remains attached and the item is in its original, unworn condition with all packaging included.

Do you offer international duties and taxes prepaid?

For orders within the European Union, all taxes are included. For international orders outside the EU, duties and taxes are calculated at checkout to ensure a seamless delivery experience with no hidden fees upon arrival.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna.

Can I book a private viewing in Helsinki?

Yes, we offer exclusive private showroom appointments for our VIP clients. Please contact our concierge team via email to schedule a viewing of specific pieces from our collection.